Product Support Consultant

At Novacura we are passionate about solutions that enable our customers to work smarter and faster in their businesses and we want to make sure our customers get the best support they need, when they need it.

We are therefore looking for a Product Support Consultant who wants to provide first line support for IFS Applications and Novacura Flow Solutions

As Product Support Consultant you will help customers by answering questions, resolving issues, and offering advice in improving their solutions.

You prioritize support tickets and escalate to second line when necessary and you supervise approaching SLA breach. You Continuously report and ensure that we meet customers SLA as well as supervising suspended support tickets and ensure that the ticket is handled. You onboard new customers and educate them in Novacura support systems.

You continuously develop yourself by acquire new knowledge within the Novacura targeted customer segments and in relevant or new Novacura and IFS related functionality and you share your knowledge with both customers and colleagues.

This position is placed in US, and you belong to Novacura’s office in Cinncinati, but you can work remotely.

What can we offer you?
We strongly believe in working with individuals who love what they do, when you get the opportunity to do what you do best, the result will be something out of the ordinary. We offer competitive benefits, compensation based on competence and performance and great colleagues in very engaged and highly talented Novacurians.

Your background
To succeed in this role you have:

  • University Degree with a specialization in technology or relevant professional qualifications.
  • Experience with C#, .Net or any Object-Oriented Programming language
  • Ability to drive and learn new technologies and have a broad technical background
  • High attention to detail with strong analytical and problem-solving skills
  • Fluency in English, written and spoken


You are highly service-minded, and you thrive from a work-environment with a high pace. You have a flexible mindset with an ability to manage several customers and tasks simultaneously. You like working in a team context and you are good at communicating. You have a proactive approach and are always eager to learn new things.

About Novacura
Novacura is an innovative IT-company using services and software to streamline and simplify our customers’ business-critical processes and ERP platforms. We work with several business systems and our own unique product Novacura Flow.

Novacura is privately held and has offices in nine countries including Sweden, Germany, Poland, Norway, Switzerland and USA. We have appx. 150 experienced employees and are headquartered in Gothenburg, Sweden. We are a global organization with close cooperation between our offices in different countries and we have high ambitions to continue to develop and grow on all our markets.

Application and recruitment process:
If this sounds interesting, apply today, interviews will be performed continuously. For questions about the position, please contact Jasmine Perera, Manager Product Support at jasmine.perera@novacura.se

Additional information

  • Remote status

    Fully remote

Or, know someone who would be a perfect fit? Let them know!

United States
67301 USA Directions

Cincinnati

4665 Cornell Rd, Suite 155
Cincinnati, OH 45241 Cincinnati Directions info@novacura.se +1-513-563-3062 View page

What can Novacura offer you?

​Every member of our team is important. To be able to grow together we depend on your experience and competence.

We offer a competitive compensation package with comprehensive health and insurance benefits, work-life balance, and a challenging role. And we will of course provide you with the tools you need to produce great results. 

We also offer a positive working environment, including:

  • Personal development

    To achieve greatness, we will constantly challenge you to step out of your comfort zone, and we will expect the same from you.

  • Positive environment

    Only our combined strengths will help us reach our goals. We value passion and we expect everyone to contribute with their thoughts and ideas, to be able to constantly create better products and customer relationships.

  • Work-life balance

    We believe high performing people need balance in their lives. We offer a challenging working environment but we also think that health and good work-life balance are important.

  • Freedom AND responsibility

    We are a flat organization and we move quickly. You will have freedom to get the job done in the way you think is best. We will therefore hold you responsible for the results you produce – and we want you to do the same with us.

The Novacura culture

At Novacura, we strive to be courageous, to constantly try new things to improve all aspects of the company. We strongly feel that it is better to try and fail than to never try at all. Hence, we encourage new ideas and initiatives and we believe that a great company is built by passionate people - people that are allowed to pursue what they love.​ And most important, we work together because we like each other. 

Already working at Novacura?

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