Solution Support Consultant
About Novacura
At Novacura we are passionate about solutions that enable our customers to work smarter and faster in their businesses. We work with several business systems and our own unique product Novacura Flow. We are a global organization with close cooperation between our offices in different countries and we have highly ambitious to continue to develop and grow in all our markets.
About the job
As a Solution Support Consultant, you provide second line support services for IFS Applications and Novacura Flow Solutions. This means that you resolve complex support issues and configuration requirements and manage customer relations. In this role you also participate in customer meetings, seek customer specific improvements, and continuously develop your skills in Novacura and IFS related functionality.
About You
We are looking for a service and customer-oriented person who likes to solve problems. You take responsibility and plan your work independently. You are a good team-player, not afraid to ask for help and always eager to learn new things. In this role it is important to take initiatives and communicate well. You also need:
- Bachelors in IT or equivalent area
- Work experience with IFS, Novacura Flow
- Experience working with customer support
- Good communication skills
What we offer
You will be part of a supporting and fun-loving culture, while you get a global exposure.
- Attractive Remuneration Package
- Hybrid Work model
- Permanent and temporary relocation opportunities
- Training & Development
- Social & CSR Events
How to apply
If you are the Solution Support Consultant we are seeking – apply today! Selection is done continuously, so don’t miss your chance. For questions regarding the recruitment process, please contact Nirmani Wijesinghe, Talent Acquisition, atnirmani.wijesinghe@novacura.com. For questions regarding the position, please contact Bodil Werner, Solution Support Manager, at bodil.werner@novacura.se.
About Novacura
At Novacura we are passionate about solutions that enable our customers to work smarter and faster in their businesses. We work with several business systems and our own unique product - Novacura Flow, a low-code development platform that helps, among others, to extend ERP systems. We are a global organization with close cooperation between our offices in different countries and we have high ambitions to continue to develop and grow in all our markets.
- Team
- Customer Support
- Locations
- Colombo
Colleagues
Colombo
What can Novacura offer you?
-
Personal development
To achieve greatness, we will constantly challenge you to step out of your comfort zone, and we will expect the same from you. -
Positive environment
Only our combined strengths will help us reach our goals. We value passion and we expect everyone to contribute with their thoughts and ideas, to be able to constantly create better products and customer relationships. -
Work-life balance
We believe high performing people need balance in their lives. We offer a challenging working environment but we also think that health and good work-life balance are important. -
Freedom AND responsibility
We are a flat organization and we move quickly. You will have freedom to get the job done in the way you think is best. We will therefore hold you responsible for the results you produce – and we want you to do the same with us.
The Novacura culture
At Novacura, we strive to be courageous, to constantly try new things to improve all aspects of the company. We strongly feel that it is better to try and fail than to never try at all. Hence, we encourage new ideas and initiatives and we believe that a great company is built by passionate people - people that are allowed to pursue what they love. And most important, we work together because we like each other.
About Novacura
Novacura is a human-centric IT-company using services and software to streamline and simplify our customers’ business-critical processes and ERP platforms. We’re passionate about creating solutions that enable our customers to work smarter and faster in their businesses.
Novacura is privately held and has offices in ten countries including Sweden, Germany, Poland, Sri Lanka, Norway and the USA. We have appx. 170 experienced employees and are headquartered in Gothenburg, Sweden.
We strongly believe in working with individuals who love what they do, and we aim to create an environment where our employees feel both confident and comfortable. We believe that when you get the space to do what you do best, the result will be something out of the ordinary.
Solution Support Consultant
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