Join Novacura and help drive digitalization at some of the world’s strongest brands. 

As Support Consultant you are part of the Customer Service department of Novacura, supporting our customer solutions on both Novacura Flow and IFS Applications.

Customer Service is a global department and you have colleagues in several countries from the United states in the west to Sri Lanka in the east. We are a highly motivated team with many different skills and we are devoted to ensuring our customers success.  

Key responsibilities 

In this role you work as 1st line support; handling incidents and requests from our customers.  This includes analyzing application issues and providing solutions or workarounds. Issues that can't be resolved without more in depth investigation, you forward to our 2nd line support.

You are a key person in identifying application or process related improvements and you make sure that root causes are fixed so that the same errors won't reoccur. You also create and improve support documents with our customers in mind. 

Who are we looking for? 

To be successful in this role you need:

  • a drive and a wish to learn a lot of new things 
  • an ability to quickly learn new things 
  • an attention to details 
  • communication and cooperation skills 
  • good ability to analyze and solve issues 
  • a will to deliver good service with the highest quality 
  • a “can do” attitude 

Required qualifications and skills 

  • Technical background (education, work experience) 
  • Technical interest in general in Software 
  • Basic SQL knowledge 
  • Fluent in Swedish and English 

        Great to have: 

  • Knowledge of tools – Zendesk, Service Now, or similar 
  • Basic knowledge of programming 
  • Experience from first-/second line support  

About Novacura 

Novacura is a human-centric IT-company using services and software to streamline and simplify our customers’ business-critical processes and ERP platforms. We’re passionate about creating solutions that enable our customers to work smarter and faster in their businesses. 

Novacura is privately held and has offices in nine countries including Sweden, Germany, Poland, Norway and the USA. We have appx. 140 experienced employees and are headquartered in Gothenburg, Sweden. 

Novacura is recognized as one of the fastest-growing companies in Sweden, with a 438% growth between 2014 and 2018. 

We strongly believe in working with individuals who love what they do, and we aim to create an environment where our employees feel both confident and comfortable. We believe that when you get the space to do what you do best, the result will be something out of the ordinary. 

We can offer you a significant role in an innovative and fast-growing company with unique products at the forefront of technology, and we provide you with the opportunity to deliver real value to the customer. We offer competitive benefits, necessary tools, compensation after competence, and good coffee. 

Apply

If you recognize yourself in this description, apply as soon as possible. Selection is done continuously.

Last date to apply is June 21st.

Apply by clicking the button below. 

We have made our choice of media and therefore respectfully decline contact with staffing and recruitment companies as well as sellers of additional advertisements. 

Or, know someone who would be a perfect fit? Let them know!

Dragarbrunnsgatan 45
753 20 Uppsala Directions info@novacura.se +46 8 - 410 787 00 View page

Cincinnati

4665 Cornell Rd, Suite 155
Cincinnati, OH 45241 Cincinnati Directions info@novacura.se +1-513-563-3062 View page

Colombo

01000 Colombo Directions View page

Finland

Biskopsgatan 18
21600 Finland Directions info@novacura.se +358 (0)40 354 01 79 View page

Hovås (Gothenburg)

Björklundabacken 10, 2 tr
436 57 Hovås (Gothenburg) Directions info@novacura.se +46 31-760 46 00 View page

Karlstad

Köpmannagatan 2
652 26 Karlstad Directions info@novacura.se +4654 - 19 64 92 View page

Kraków

Powstánców Wielkopolskich 18
30-707 Kraków Directions info@novacura.se +48 12 661 94 31 View page

Linköping

Teknikringen 7
583 30 Linköping Directions info@novacura.se +46 31-760 46 00 View page

Malmö

World Trade Center Malmö
211 11 Malmö Directions info@novacura.se +46 (0)723 – 96 66 71 View page

Nürnberg

Markgrafenstr. 1
90459 Nürnberg Directions info@novacura.com View page

Oslo

Karenslyst Allé 40
NO-0279 Oslo Directions info@novacura.se +47 46883174 View page

Riethoven

Gerststraat 27
5561 AT Riethoven Directions info@novacura.se +48 12 661 94 31 View page

Sundsvall

Södra Järnvägsgatan 37
852 36 Sundsvall Directions info@novacura.se View page

Växjö

Storgatan 17
352 30 Växjö Directions info@novacura.se +46 73 - 850 11 18 View page

What can Novacura offer you?

​Every member of our team is important. To be able to grow together we depend on your experience and competence.

We offer a competitive compensation package with comprehensive health and insurance benefits, work-life balance, and a challenging role. And we will of course provide you with the tools you need to produce great results. 

We also offer a positive working environment, including:

  • Personal development

    To achieve greatness, we will constantly challenge you to step out of your comfort zone, and we will expect the same from you.

  • Positive environment

    Only our combined strengths will help us reach our goals. We value passion and we expect everyone to contribute with their thoughts and ideas, to be able to constantly create better products and customer relationships.

  • Work-life balance

    We believe high performing people need balance in their lives. We offer a challenging working environment but we also think that health and good work-life balance are important.

  • Freedom AND responsibility

    We are a flat organization and we move quickly. You will have freedom to get the job done in the way you think is best. We will therefore hold you responsible for the results you produce – and we want you to do the same with us.

The Novacura culture

At Novacura, we strive to be courageous, to constantly try new things to improve all aspects of the company. We strongly feel that it is better to try and fail than to never try at all. Hence, we encourage new ideas and initiatives and we believe that a great company is built by passionate people - people that are allowed to pursue what they love.​ And most important, we work together because we like each other. 

Already working at Novacura?

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