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Team

Customer Success

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Who are we?

The Customer Success department is a specialist team focusing on ensuring Customer Satisfaction for existing customers by delivering high quality services with Product Support, Training, Product Updates and Operational Services. 

What is our purpose at Novacura?

Our purpose is to ensure that all our customers are realizing the full value of the Novacura Flow product and always keeps up to date with the latest product updates and services.

We do this via proactive engagement, training services and excellent product support delivered by our experienced team. The overall purpose is to build strong, long-term relationships with customers by helping them achieve success using Novacura’s products and services, in short: Realizing Customer Success!

About Novacura

Novacura is a human-centric IT-company using services and software to streamline and simplify our customers’ business-critical processes and ERP platforms. We’re passionate about creating solutions that enable our customers to work smarter and faster in their businesses.

Novacura is privately held and has offices in ten countries including Sweden, Germany, Poland, Sri Lanka, Norway and the USA. We have appx. 180 experienced employees and are headquartered in Gothenburg, Sweden.

We strongly believe in working with individuals who love what they do, and we aim to create an environment where our employees feel both confident and comfortable. We believe that when you get the space to do what you do best, the result will be something out of the ordinary.

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