Solution Support and Product Support
Who are we?
Solution Support:
Our goal is to build and maintain a good customer relationship to keep our customers happy and their solutions up and running.
Product Support:
Product Support provides support on our platform (Flow) and handles customer specific issues.
What is our purpose at Novacura?
Solution Support:
To help our customers with their specific solution within Flow and IFS. Primarily we handle Incident and problems related to the customers solution but also performing different service requests.
Product Support:
We ensure that all customer issues with our platform are handled in the best possible way. By giving the best possible support we contribute to customers satisfaction and ensure that we retain customers.
The Novacura culture
At Novacura, we strive to be courageous, to constantly try new things to improve all aspects of the company. We strongly feel that it is better to try and fail than to never try at all. Hence, we encourage new ideas and initiatives and we believe that a great company is built by passionate people - people that are allowed to pursue what they love. And most important, we work together because we like each other.
The Novacura Core Values
At Novacura, we are open minded, brave, professional - and we care!
What can Novacura offer you?
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Personal development
To achieve greatness, we will constantly challenge you to step out of your comfort zone, and we will expect the same from you. -
Positive environment
Only our combined strengths will help us reach our goals. We value passion and we expect everyone to contribute with their thoughts and ideas, to be able to constantly create better products and customer relationships. -
Work-life balance
We believe high performing people need balance in their lives. We offer a challenging working environment but we also think that health and good work-life balance are important. -
Freedom AND responsibility
We are a flat organization and we move quickly. You will have freedom to get the job done in the way you think is best. We will therefore hold you responsible for the results you produce – and we want you to do the same with us.